Last updated: 24 July 2026
BizXtract sells time-limited digital licenses for desktop software. Payments are processed by Paddle. Contact: bizxtract@gmail.com.
1. 14-day refund window
You may request a refund within 14 days of purchase if:
- the license key has not been activated, or
- the software is defective and we cannot reasonably resolve the issue after you contact support.
2. How to request a refund
Email bizxtract@gmail.com with the purchase email address, approximate purchase time, and a short description of the issue. We may coordinate the refund through Paddle as the payment provider / merchant of record for the transaction.
3. Non-refundable situations
- Substantial use after activation within the license period
- Shared, resold, or abused license keys
- Change of mind after the 14-day window
- Chargebacks filed after a refund has already been issued
4. Free tier
The free tier has no charge and is not eligible for refunds.
5. Paddle billing tools
Depending on your purchase, Paddle may also provide customer billing or receipt tools. You can reference Paddle’s communications for receipts and payment questions while contacting us for product-related refund requests.
6. Changes
We may update this Refund Policy by posting a revised version on this page with an updated date.